Privacy Policy

1. Information We Collect

Personal Information

• Name, email address, phone number, and postal address
• Payment information and billing details
• Government-issued identification for registration
• Preferences and special requests

Automatically Collected Information

• IP address and device information
• Website usage data and cookies
• Location data (with your consent)
• Communication records with our staff

2. How We Use Your Information

We use your personal information for the following purposes:

• Hotel Services: Processing reservations, check-in/check-out, and providing hotel services
• Communication: Sending confirmation emails, updates, and responding to inquiries
• Payment Processing: Processing payments and preventing fraudulent transactions
• Service Improvement: Enhancing our facilities and services based on guest feedback
• Marketing: Sending promotional offers and newsletters (with your consent)
• Legal Compliance: Meeting regulatory requirements and legal obligations

3. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party companies that help us operate our business (payment processors, cleaning services, etc.)
• Legal Authorities: When required by law or to protect our rights and safety
• Business Partners: With your consent, for joint marketing or promotional activities
• Emergency Situations: To protect the health and safety of our guests and staff

We do not sell your personal information to third parties.

4. Data Security

We implement comprehensive security measures to protect your information:

• SSL encryption for all online transactions
• Secure servers and data centers with restricted access
• Regular security audits and updates
• Staff training on privacy and data protection
• PCI DSS compliance for payment card information

5. Your Rights and Choices

Under Canadian privacy laws, you have the right to:

• Access: Request a copy of the personal information we hold about you
• Correction: Ask us to correct any inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Withdrawal of Consent: Withdraw consent for marketing communications
• Portability: Request your data in a portable format
• Complaint: File a complaint with the Privacy Commissioner of Canada

6. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and login information
• Analyze website traffic and user behavior
• Provide personalized content and advertisements
• Improve website functionality and user experience

You can control cookies through your browser settings, but some website features may not function properly if cookies are disabled.

7. Data Retention

We retain your personal information for different periods depending on the purpose:

• Guest Records: 7 years after your last stay (for tax and legal compliance)
• Marketing Data: Until you withdraw consent or request deletion
• Website Data: Up to 2 years for analytics purposes
• Financial Records: As required by Canadian tax laws

8. International Data Transfers

Your personal information is primarily stored and processed in Canada. If we transfer data internationally, we ensure appropriate safeguards are in place through:

• Adequacy decisions by Canadian authorities
• Standard contractual clauses
• Certification schemes and codes of conduct

9. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children without parental consent. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or applicable laws. We will:

• Post the updated policy on our website
• Update the "Last Updated" date
• Notify you of significant changes via email or website notice
• Obtain your consent for material changes that affect how we use your information